State Farm® Insurance Agent Justin Shelby

"Lacy was very professional, bubbly, had a great attitude and made sure all of my questions were thoroughly answered."

"They give very dependable and prompt service. They will help get you the best deals and so far has always been very best customer service."

"Ashley was so very nice and helpful! She did a great job. I really appreciate her assistance 😁 2024-my house was hit by hail and had quite a bit of damage. State Farm made the process of the claim and payment easy. They all do a great job! Lacy is always very helpful and nice!"

"Super nice! Very accommodating and professional! Great service!"

"Great insurance company. Very helpful and easy to talk to"

"Always helpful, great customer service"

"Ashley and the rest of the staff at this State Farm are amazing! I recently had to make two claims in a matter of weeks and they made it incredibly easy to get my car fixed and back on the road as well as reimbursed for my tow. Not to mention, their rates are crazy affordable!"

"State Farm representatives have been extremely helpful all through the process of dealing with my accident Lacy Brotherton in particular At the West Plains office has been very helpful putting me in contact with the correct people helping me fill out paperwork. She has been awesome."

"My experience is always pleasant and my needs are addressed quickly"

"Wonderful employees. Very helpful and so patient anytime I call with questions. The service I receive and the rates I pay are the best that I have found"

"From the front desk to the back office is full kindness, courteous and great information, can't say much more than that. They are awesome people and I'm Glad to be part of this awesome group of people."

"Justin and his crew are the best! Very responsive and knowledgeable. I worked personally with Ashley and Caitlin. Both were amazing! Highly recommend for all of your insurance needs!"

"This is the best staff around. Lacey and Karen are great to work with. Very prompt on getting quotes and answering general questions."

"Lacy at State Farm is a joy to do bussiness with. As with all large companies, mishaps occur occasionally. Lacy is very friendly and professional. She handles the mishaps, and normal daily business problems quickly and painlessly. I would place her in a supervisor capacity soon. Her attitude can only benefit the company overall. Bruce D"

"Amazing experience love the people, they are so helpful and kind I am new to car insurance and they have helped every step of the way and made it 100% easier to deal/understand it all. Will continue using for my car insurance needs. Edited to add: all the girls I have dealt with in the office are so sweet, nice and you can tell they care about their people. It puts me at ease."

"Lacey was absolutely amazing in helping me with my policy and answering my questions. Definitely would recommend using her at the Justin Shelby office in west plains. Keep up the great work!!!!"

"Very friendly and helpful."

"Justin Shelby office at West planes does a great job handling. My affairs for me, Lacey is a Rock star"

"Lacey is great to deal with. Attentive and easy to talk to. And fast on email responses when needed. Highly recommended."

"Love speaking with Lacey at Justin Shelby-Office. Always pleasant and helpful. Never seems to have a "bad" day."

"Very professional polite reasonable rates"

"Nice people to do business with. Good friendly service."

"Great job getting a coverage in a timely matter during my relocation,and at a good rate! For my Ford!!!!"

"As a first time person of sorting and trying find and understand the difference in life insurance Ashley was very formative. Not only did she make sure I was up to date on my car Insurance she made sure I understood the differences in the life insurance department. I would recommend Ashley times 10 to anyone who is seeking any information about car or life insurance."

"Ashley was amazing! She was able to give me quotes over the phone and help me save some money on my insurance! She was so polite and very easy to work with!"