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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patty Smith

Patty Smith

March 3, 2025

5  out of  5
rating by Patty Smith
"I recently had the pleasure of working with Ashley with Justin Shelby State Farm insurance agency. She made the insurance process a lot easier than I was expecting. She was very friendly, knowledgeable, and ready to answer all questions, and I had a lot. I highly recommend her to anyone looking for an insurance agent that puts customers first. Patty S."
We responded:
"Thanks for recommending Ashley and our team, Patty! She really is amazing! We appreciate you and we're always here to help!"
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Russell Faulhaber

February 27, 2025

5  out of  5
rating by Russell Faulhaber
"Very friendly and helpful."
We responded:
"Russell, I greatly appreciate this kind feedback! - Justin"
Profile photo of Vonda Collins

Vonda Collins

February 25, 2025

5  out of  5
rating by Vonda Collins
"Ashley was very good explained everything and made it easy to get my insurance going would recommend to everone"
We responded:
"Vonda, thanks for the kind words about Ashley! She does a great job of taking care of our customers! We appreciate you trusting us for your insurance coverages. "
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Janel Collins

February 24, 2025

5  out of  5
rating by Janel Collins
"Ashley was great!!"
We responded:
"We agree - Ashley really is the best! Thanks for the shout out, Janel. We'll make sure to pass it to her"
Profile photo of Keith Armstrong

Keith Armstrong

February 18, 2025

5  out of  5
rating by Keith Armstrong
"Lacey helped me through my claim and made the process much easier. She is very kind and extremely helpful. Thank you for the great experience during what could be a stressful situation!"
We responded:
"I’m glad Lacey was able to help you through your claim and make everything as smooth as possible! We appreciate you and as always let us know if you need anything! "
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Tressa Pressley

February 11, 2025

5  out of  5
rating by Tressa Pressley
"I called Ashley asking for help in resolving a matter. She was very sweet and helpful and got everything taken care of quickly!"
We responded:
"Thanks for the review, Tressa! We’re glad to hear Ashley was able to help you efficiently. She's really the best!"
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Pam Shrock

February 11, 2025

5  out of  5
rating by Pam Shrock
"We needed a notary public for a couple forms. Telisha Linscott was the notary who helped us and Jennifer and Heather signed as witnesses. We were so impressed with how friendly and welcoming everyone was. We've been with another insurance company for well over 30 years but their friendliness made us consider changing!!"
We responded:
"Thanks for the wonderful review Pam! We pride ourselves on offering the notary services to the community. We’d love to welcome you to the State Farm family! "
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Luna Fortech

January 29, 2025

5  out of  5
rating by Luna Fortech
"Great customer service from Ashley"
We responded:
"Thanks Luna! We'll pass the shoutout to Ashley"
Profile photo of Grace

Grace

January 24, 2025

5  out of  5
rating by Grace
"Very friendly staff! Lacey is so kind and caring 💗"
We responded:
"Thanks Grace! My team and I appreciate you! "
Profile photo of Angel K. Rivera

Angel K. Rivera

January 22, 2025

5  out of  5
rating by Angel K. Rivera
"Lacey with state farm was great!!! She called me back before their office opened up for business, took charge of the situation, called the rental car company and the other party’s insurance to make sure they were doing things right…she cares and took a big load of stress of our chest…thank you! Highly recommend!!!"
We responded:
"Thanks so much for this amazing review, Angel. We're so glad that Lacey and the team could help you out. Your recommendation means a lot to us! Appreciate it."
Profile photo of Bradley Barks

Bradley Barks

January 21, 2025

5  out of  5
rating by Bradley Barks
"Ashley was very helpful in getting me the best premium on the market for my life insurance policy… even a month after having a major surgery. She was very knowledgeable explaining all the benefits and made sure I had the most coverage within my budget for my family. No high pressure sales or annoying phone calls. The process was very smooth and I’m happy with the coverage I was able to get. One of the best decisions I’ve made and I strongly will recommend to everyone."
We responded:
"Thanks for taking the time to write us a review, Bradley. We appreciate your recommendation and are glad you're happy with your coverage. Our team is always here to help you!"
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Sarah O'Brien

January 21, 2025

5  out of  5
rating by Sarah O'Brien
"Friendly and amazing experience."
We responded:
"Glad to hear you had an amazing experience with us, Sarah. Thanks for the review!"
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Martin Hines

January 21, 2025

5  out of  5
rating by Martin Hines
"Thank you for your involvement in the community."
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Teresa Burch

January 17, 2025

5  out of  5
rating by Teresa Burch
"We were victims of a hit and run accident in early December. Our insurance staff at Justin Shelby's office is amazing! Thanks Lacey for all your help. And Ashley for all her help with our usual business"
We responded:
"So glad we were able to help you during such a tough time, Teresa. Thank you for your kind words and for sharing your experience with our team. We appreciate it!"
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Lynn Lappe

January 16, 2025

5  out of  5
rating by Lynn Lappe
"Very helpful and polite. When I had a claim last year they responded rite away."
We responded:
"So glad we could help out, Lynn. Thanks for the review!"
Profile photo of Sharon Trowbridge

Sharon Trowbridge

January 15, 2025

5  out of  5
rating by Sharon Trowbridge
"Everyone @ State Farm has been most helpful making sure my family is protected. Any time we've had a claim they've responded quickly & with good, fair results."
We responded:
"Thanks so much, Sharon! We appreciate you trusting our office to take care of all your insurance needs!"
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Judy Peterson

January 7, 2025

5  out of  5
rating by Judy Peterson
"Ashley is very professional, very caring about helping me find the right policy for me. She also takes the time to answer my questions correctly. She is an asset to your company. Kristopher Clubine"
We responded:
"Thanks so much for recommending our insurance products and recognizing Ashley for her excellent customer service! We appreciate you trusting us!"
Profile photo of Antoinette Aubuchon

Antoinette Aubuchon

October 30, 2024

5  out of  5
rating by Antoinette Aubuchon
"Great service"
We responded:
"Thanks for the Five Stars!! "
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Daniel Woolsey

October 18, 2024

5  out of  5
rating by Daniel Woolsey
"A+ Excellent to do business with!!"
We responded:
"Daniel, please know that my team and I will always be here to help support your insurance needs. Thank you. - Justin"
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Linedriveification

September 23, 2024

5  out of  5
rating by Linedriveification
"Always great help!"
We responded:
"Hello, we appreciate the kind feedback! - Justin"
Profile photo of Anthony Bryan

Anthony Bryan

September 3, 2024

5  out of  5
rating by Anthony Bryan
"Lacey, works at the front desk at Justin Shelby State Farm. Is fantastic. She's been entirely helpful and personable for the duration of my claim. She remembered everything about me and everything we had ever discussed. It's nice to see someone who still cares in this business. Thank you Lacey!"
We responded:
"Anthony, Lacey is the best, thanks for leaving her such a great review! - Justin "
Profile photo of Marc Vaini

Marc Vaini

July 29, 2024

5  out of  5
rating by Marc Vaini
"Looked up what I needed and was very nice to deal with"
We responded:
"We appreciate you and all of your business Marc! Thanks for trusting us with your personal and business insurance needs! "
Profile photo of Chuck Miller

Chuck Miller

July 26, 2024

5  out of  5
rating by Chuck Miller
"From the front desk to the back office is full kindness, courteous and great information, can't say much more than that. They are awesome people and I'm Glad to be part of this awesome group of people."
We responded:
"Chuck, reading your positive review made our day! Your experience with our team is exactly what we strive for. Thank you for sharing! - Justin "
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Jackie P

July 19, 2024

5  out of  5
rating by Jackie P
"Lacey was absolutely wonderful. She went above and beyond to keep me updated with my claim. I can not thank state farm enough for employeeing people like Lacey."
We responded:
"We think Lacey is pretty wonderful too!! Thanks for the kind words and trusting us to help you through the claims process! "
Profile photo of Alissa Trivitt

Alissa Trivitt

July 15, 2024

5  out of  5
rating by Alissa Trivitt
"Lacy was very professional, bubbly, had a great attitude and made sure all of my questions were thoroughly answered."
We responded:
"Thank you Alissa! Lacey is a key part of our customer service team! We appreciate customers like you. "