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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Grace

Grace

September 25, 2024

5  out of  5
rating by Grace
"Very friendly staff!"
We responded:
"Thanks Grace! My team and I appreciate you! "
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Linedriveification

September 23, 2024

5  out of  5
rating by Linedriveification
"Always great help!"
We responded:
"Hello, we appreciate the kind feedback! - Justin"
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Anthony Bryan

September 3, 2024

5  out of  5
rating by Anthony Bryan
"Lacey, works at the front desk at Justin Shelby State Farm. Is fantastic. She's been entirely helpful and personable for the duration of my claim. She remembered everything about me and everything we had ever discussed. It's nice to see someone who still cares in this business. Thank you Lacey!"
We responded:
"Anthony, Lacey is the best, thanks for leaving her such a great review! - Justin "
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Marc Vaini

July 29, 2024

5  out of  5
rating by Marc Vaini
"Looked up what I needed and was very nice to deal with"
We responded:
"We appreciate you and all of your business Marc! Thanks for trusting us with your personal and business insurance needs! "
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Chuck Miller

July 26, 2024

5  out of  5
rating by Chuck Miller
"From the front desk to the back office is full kindness, courteous and great information, can't say much more than that. They are awesome people and I'm Glad to be part of this awesome group of people."
We responded:
"Chuck, reading your positive review made our day! Your experience with our team is exactly what we strive for. Thank you for sharing! - Justin "
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Jackie P

July 19, 2024

5  out of  5
rating by Jackie P
"Lacey was absolutely wonderful. She went above and beyond to keep me updated with my claim. I can not thank state farm enough for employeeing people like Lacey."
We responded:
"We think Lacey is pretty wonderful too!! Thanks for the kind words and trusting us to help you through the claims process! "
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Alissa German

July 15, 2024

5  out of  5
rating by Alissa German
"Lacy was very professional, bubbly, had a great attitude and made sure all of my questions were thoroughly answered."
We responded:
"Thank you Alissa! Lacey is a key part of our customer service team! We appreciate customers like you. "
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Tony Castillo

July 12, 2024

5  out of  5
rating by Tony Castillo
"They give very dependable and prompt service. They will help get you the best deals and so far has always been very best customer service."
We responded:
"Thanks Tony! We appreciate you trusting us with your insurance needs! As always let us know if we can help in any way!"
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Carolyn Danahy

June 30, 2024

5  out of  5
rating by Carolyn Danahy
"Ashley was so very nice and helpful! She did a great job. I really appreciate her assistance 😁 2024-my house was hit by hail and had quite a bit of damage. State Farm made the process of the claim and payment easy. They all do a great job! Lacy is always very helpful and nice!"
We responded:
"I’m so glad Ashley and the team made your experience so great! We are always here to help in anyway possible!"
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Sarah Dailey

June 25, 2024

5  out of  5
rating by Sarah Dailey
"Super nice! Very accommodating and professional! Great service!"
We responded:
"Thanks Sarah! My team always strives to give the best customer service possible! We appreciate you trusting us with your insurance needs!"
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James Strutton

June 25, 2024

5  out of  5
rating by James Strutton
"Great insurance company. Very helpful and easy to talk to"
We responded:
"Thanks James! We strive to give the best local experience possible! Thanks for trusting us with your insurance policies!"
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Becky Gammon

June 25, 2024

5  out of  5
rating by Becky Gammon
"Always helpful, great customer service"
We responded:
"Thanks Becky! Taking care of our customers is our #1 priority! Thanks for allowing us to take care of all your insurance needs!"
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Crystal Patterson

June 14, 2024

5  out of  5
rating by Crystal Patterson
"Ashley and the rest of the staff at this State Farm are amazing! I recently had to make two claims in a matter of weeks and they made it incredibly easy to get my car fixed and back on the road as well as reimbursed for my tow. Not to mention, their rates are crazy affordable!"
We responded:
"Thanks for trusting us to take care of your insurance needs! It’s our goal to provide the best service available! "
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MaryEsther Rost

June 7, 2024

5  out of  5
rating by MaryEsther Rost
"State Farm representatives have been extremely helpful all through the process of dealing with my accident Lacy Brotherton in particular At the West Plains office has been very helpful putting me in contact with the correct people helping me fill out paperwork. She has been awesome."
We responded:
"Thanks so much for the kind words and 5 star review! We pride ourselves on helping people through the. Plains process from start to finish! Thanks for trusting us with your insurance needs! "
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Deborah Collins

June 4, 2024

5  out of  5
rating by Deborah Collins
"My experience is always pleasant and my needs are addressed quickly"
We responded:
"We never get tired of hearing this!! We appreciate the kind words and 5 star review!!"
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Vicky

May 30, 2024

5  out of  5
rating by Vicky
"Wonderful employees. Very helpful and so patient anytime I call with questions. The service I receive and the rates I pay are the best that I have found"
We responded:
"Our team takes great pride in providing fast, friendly and most importantly accurate service! We appreciate you sharing your experiences! "
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Kaitlin Watson

May 21, 2024

5  out of  5
rating by Kaitlin Watson
"Justin and his crew are the best! Very responsive and knowledgeable. I worked personally with Ashley and Caitlin. Both were amazing! Highly recommend for all of your insurance needs!"
We responded:
"Kaitlin, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Justin"
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Teresa Johnson

May 9, 2024

5  out of  5
rating by Teresa Johnson
"This is the best staff around. Lacey and Karen are great to work with. Very prompt on getting quotes and answering general questions."
We responded:
"Thanks Teresa! We think you’re pretty awesome too!! My team and I will work hard for you each day. - Justin"
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Bob Dimo

May 7, 2024

5  out of  5
rating by Bob Dimo
"Lacy at State Farm is a joy to do bussiness with. As with all large companies, mishaps occur occasionally. Lacy is very friendly and professional. She handles the mishaps, and normal daily business problems quickly and painlessly. I would place her in a supervisor capacity soon. Her attitude can only benefit the company overall. Bruce D"
We responded:
"Bob, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Justin"
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Emily Smith

April 11, 2024

5  out of  5
rating by Emily Smith
"Amazing experience love the people, they are so helpful and kind I am new to car insurance and they have helped every step of the way and made it 100% easier to deal/understand it all. Will continue using for my car insurance needs. Edited to add: all the girls I have dealt with in the office are so sweet, nice and you can tell they care about their people. It puts me at ease."
We responded:
"Emily, we will always look forward to assisting you in your time of need. The importance of keeping our customers satisfied with their insurance needs will be a priority at our State Farm Agency for a lifetime. - Justin"
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Kevin Williams

April 8, 2024

5  out of  5
rating by Kevin Williams
"Lacey was absolutely amazing in helping me with my policy and answering my questions. Definitely would recommend using her at the Justin Shelby office in west plains. Keep up the great work!!!!"
We responded:
"Kevin, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Justin"
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Russell Faulhaber

March 27, 2024

5  out of  5
rating by Russell Faulhaber
"Very friendly and helpful."
We responded:
"Russell, I greatly appreciate this kind feedback! - Justin"
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James Clark

March 22, 2024

5  out of  5
rating by James Clark
"Justin Shelby office at West planes does a great job handling. My affairs for me, Lacey is a Rock star"
We responded:
"James, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Justin"
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Aaron Pringle

March 13, 2024

5  out of  5
rating by Aaron Pringle
"Lacey is great to deal with. Attentive and easy to talk to. And fast on email responses when needed. Highly recommended."
We responded:
"Aaron, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Justin"
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Wendy Green

January 17, 2024

5  out of  5
rating by Wendy Green
"Love speaking with Lacey at Justin Shelby-Office. Always pleasant and helpful. Never seems to have a "bad" day."
We responded:
"Wendy, thank you so much for the kind words about Lacey! She’s the face of our agency and brightens our day, everyday! "