
State Farm® Insurance Agent Justin Shelby
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chris Rutherford
September 9, 2025
"Just wanted to say that working with Ashley was great . She answered all my questions in a very timely manner . I would highly recommend reaching out to her if you have any insurance needs...Thanks Ashley"
"Thanks Chris! Ashley and our team take pride in taking care of our customers as best we can! We appreciate you! "
Joyce Taber
September 9, 2025
"Mrs. Brotherton was very helpful, personable and was able to save me considerably on my premium. Very happy with the help she gave me."
"Thanks Joyce! Lacey and the team here take pride in helping out customers save money and get better policies! We appreciate you trusting us with your insurance needs! "
Casey Hofhenke
September 3, 2025
"Lacey is an absolute joy to work with through difficult situations, responding quickly and chasing down things anytime I’ve asked. I know I can count on Lacey to help me when I need it most."
"Thanks Casey! Our main job is taking are of people when they need us most! "
RaDona Henry
September 3, 2025
"Had a claim approved within a few hours of filing it. Easy online and then a lot of calls from the office making sure everything was going smoothly!"
"Thanks RaDona! I’m glad everything went smoothly! We take pride in helping as much as we can during the claims process. Thanks for trusting our agency. "
clayton willis
September 2, 2025
"I got a super great deal,!!!! Saving right at $1000 a year. Friendly service, I couldn't be more satisfied."
"We love saving people money and giving better coverages! Thanks for trusting us with your insurance needs! "
Susan Zallar
August 22, 2025
"Erica got me an incredible rate on homeowners and auto insurance. Answered all my questions promptly. Professional and kind."
"Thanks Susan! Erica and the rest of the team take pride in prompt and professional service! We appreciate you trusting us with your business!"
Adam Burk
August 22, 2025
"“Excellent experience with Erica at State Farm. She made everything simple and helped me get great rates. Appreciate the great service!”"
"Thanks Adam! Our team takes great pride in our customer service paired with great rates! "
Annette Moore
August 21, 2025
"Erica did a fantastic job at saving our entire household on money when we switched over. Identical coverage on all our vehicles & even better coverage on our home - ALL at cheaper rates. It's also a big bonus for us that she's local & available all the time so we get consistent service - a very rare thing to find these days. Would reccomend her services to anyone we know!"
"Thanks Annette, we appreciate you trusting our office with all your insurance needs! "
Tye Blagg
August 19, 2025
"Lacey was very patient, thorough, and helpful to step through and explain all the details of the policies we were shopping for. The office itself is very welcoming - I was immediately offered coffee or water when I came in and some chips were available in the lobby."
"Thanks Tye! Lacey and the whole team do a great job of making sure our customers know exactly what they are getting and why. We appreciate your business! "
CJ Lee
August 12, 2025
"Erica helped me switch over providers in a matter of minutes. Cutting my bill literally in half."
"Thanks CJ! Erica and the team do a great job helping people find better coverages at better prices! We appreciate you!"
Janet Longo- Pederson
August 7, 2025
"Always helpful"
"Thanks Janet, we try! We appreciate you!"
Bradley Barks
August 7, 2025
"Always easy to deal with even if it’s as simple as adding a new vehicle to my policy. Ashley and the team at the West Plains location always has me taken care of."
"Thanks Bradley! Ashley and the team do a great job of taking care of our customers! "
Rachel Thys
July 10, 2025
"My insurance agent Lacey is phenomenal. She always goes above and beyond to help me with any questions or concerns"
"Lacey and the whole team here are pretty great! We appreciate you trusting us with your insurance needs!"
Kolton Billingsley
June 6, 2025
"Lacey is always extremely helpful and sweet when I speak to her. She answers any question I have and always makes me feel welcome!"
"Thanks Kolton!"
Paula Allen
June 2, 2025
"Lacey at Justin Shelby is amazing. Lacey is always very helpful and a breath of sunshine. Lacey is why I stay with statefarm I broke my ankle and Lacey called just to check in on me I love statefarm because of that small town feeling you get when you call or walk in the front door always greeted with a smile and a genuine how are you thank you statefarm but most of all thank you Lacey for all you do!"
"Thanks Paula! We appreciate you trusting us with your insurance needs and glad Lacey was able to help you through the claims process! We hope the ankle is healing up nicely! "
Makayla Alexander
May 9, 2025
"Lacey, is a sweetheart. They really do go above and beyond to try and help. I highly recommend."
"So glad to hear Lacey was able to help you. Thanks for the kind words, Makayla!"
Patricia Huddleston
April 14, 2025
"Lacey is very sweet and kind. Called to remind me of my payment and she is always so pleasant."
"Thank you so much for the kind words, Patricia! We appreciate you taking the time to share your experience with Lacey and the team!"
Michael Reinholdt
April 7, 2025
"Great home policy and premiums. Ashley Falkner was very helpful in getting a comparison and placing the policies. She took great care of our insurance needs."
"Thank for the awesome 5 Star review! Ashley and the team do a great job helping people find better coverage with a better price!"
Patty Smith
March 3, 2025
"I recently had the pleasure of working with Ashley with Justin Shelby State Farm insurance agency. She made the insurance process a lot easier than I was expecting. She was very friendly, knowledgeable, and ready to answer all questions, and I had a lot. I highly recommend her to anyone looking for an insurance agent that puts customers first. Patty S."
"Thanks for recommending Ashley and our team, Patty! She really is amazing! We appreciate you and we're always here to help!"
Russell Faulhaber
February 27, 2025
"Very friendly and helpful."
"Russell, I greatly appreciate this kind feedback! - Justin"
Vonda Collins
February 25, 2025
"Ashley was very good explained everything and made it easy to get my insurance going would recommend to everone"
"Vonda, thanks for the kind words about Ashley! She does a great job of taking care of our customers! We appreciate you trusting us for your insurance coverages. "
Janel Collins
February 24, 2025
"Ashley was great!!"
"We agree - Ashley really is the best! Thanks for the shout out, Janel. We'll make sure to pass it to her"
Keith Armstrong
February 18, 2025
"Lacey helped me through my claim and made the process much easier. She is very kind and extremely helpful. Thank you for the great experience during what could be a stressful situation!"
"I’m glad Lacey was able to help you through your claim and make everything as smooth as possible! We appreciate you and as always let us know if you need anything! "
Tressa Pressley
February 11, 2025
"I called Ashley asking for help in resolving a matter. She was very sweet and helpful and got everything taken care of quickly!"
"Thanks for the review, Tressa! We’re glad to hear Ashley was able to help you efficiently. She's really the best!"
Pam Shrock
February 11, 2025
"We needed a notary public for a couple forms. Telisha Linscott was the notary who helped us and Jennifer and Heather signed as witnesses. We were so impressed with how friendly and welcoming everyone was. We've been with another insurance company for well over 30 years but their friendliness made us consider changing!!"
"Thanks for the wonderful review Pam! We pride ourselves on offering the notary services to the community. We’d love to welcome you to the State Farm family! "