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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mikayla Wright

October 29, 2025

5  out of  5
rating by Mikayla Wright
"Great place to do insurance with! I’ve been with them since I started driving and they’ve done me so well."
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Jason Sage

October 27, 2025

5  out of  5
rating by Jason Sage
"The account rep, Lacey, I spoke with today overly exceeded my expectations and was very quick about account changes to my policy,and I do recommend this company at the upmost highest recommendation for all of anyone's auto/home/life/& any other insurance needs. With great respect Mr. J. Sage"
We responded:
"Thanks for the kind words and 5 Star review! We appreciate you trusting us with all your insurance needs! "
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Jessica Colvin

October 22, 2025

5  out of  5
rating by Jessica Colvin
"Trying to manage insurance and buying property from 1300 miles away has many obstacles, Erica made it easy, seamless and reassuring. The customer service was exceptional but the way she was personally invested in taking the time to invest into our needs is what made us choose State Farm. After much research and cost comparisons for the product we felt because of her effort, honestly and transparency they would be the most trusted for our family. Thank you Erica"
We responded:
"I’m glad Erica and the team were able to help and provide the value you were looking for. We appreciate you trusting us with your insurance needs! "
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Mary Reed

October 17, 2025

5  out of  5
rating by Mary Reed
"Agent Erica was awesome... She had a great sense of humour all while helping me out by setting up my acct AND saved me $30/month.... I loved working with her... She wasn't a "stuffed shirt" kind of agent... I would recommend anyone I know wanting to check out new or transfer policies to ERICA at Justin Shelby State Farm ... Thank you, Erica, for your sincere and helpful with a good policy ."
We responded:
"Thanks for the kind words and ( Star review, Mary! Erica and the rest of the team do our best to make everyone comfortable and make the insurance process as smooth as possible. We appreciate you! "
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Robert Jones

October 15, 2025

5  out of  5
rating by Robert Jones
"The agent Erika was very helpful and was able to find me the best fit for the Jeep I was adding to my other policies."
We responded:
"I’m glad Erica was able to help you get the best policy for your Jeep! We appreciate you!"
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don kentner

October 15, 2025

5  out of  5
rating by don kentner
"Erica strived to offer me good rates and was very pleasant to work with! I will be adding more policies as they come do and have started my referrals in her direction as well."
We responded:
"Thanks Don! I’m glad Erica was able to help with your insurance needs! We appreciate you and the referrals!"
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Mary Brown

October 8, 2025

5  out of  5
rating by Mary Brown
"Always treated like an old friend. Very nice"
We responded:
"We always love seeing and talking with you! Thanks for the great review! "
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Mindy Watkins

October 2, 2025

5  out of  5
rating by Mindy Watkins
"Ashley was very helpful."
We responded:
"Thanks Mindy! Ashley and the whole team pride ourselves on customer service. We appreciate you! "
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cassandra enloq

September 17, 2025

5  out of  5
rating by cassandra enloq
"Ashley was absolutely amazing when it came to helping me get life insurance for my family. She answered all of my questions promptly and explained everything in depth. The whole process with her was fast and easy and gave us the peace of mind we needed."
We responded:
"I’m so glad you chose to protect your family with life insurance! Thanks for trusting our team to take care of that need for you! "
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Caleb Krebs

September 17, 2025

5  out of  5
rating by Caleb Krebs
"Ashley was super helpful, professional, and efficient when it came to switching my existing policies from my old agent to my new one, and helping open up new ones! 10/10 would recommend."
We responded:
"Thanks for the awesome 5 Star review! I’m glad Ashley was able to make the switch of your insurance easy! We appreciate you! "
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Chris Rutherford

September 9, 2025

5  out of  5
rating by Chris Rutherford
"Just wanted to say that working with Ashley was great . She answered all my questions in a very timely manner . I would highly recommend reaching out to her if you have any insurance needs...Thanks Ashley"
We responded:
"Thanks Chris! Ashley and our team take pride in taking care of our customers as best we can! We appreciate you! "
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Joyce Taber

September 9, 2025

5  out of  5
rating by Joyce Taber
"Mrs. Brotherton was very helpful, personable and was able to save me considerably on my premium. Very happy with the help she gave me."
We responded:
"Thanks Joyce! Lacey and the team here take pride in helping out customers save money and get better policies! We appreciate you trusting us with your insurance needs! "
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Casey Hofhenke

September 3, 2025

5  out of  5
rating by Casey Hofhenke
"Lacey is an absolute joy to work with through difficult situations, responding quickly and chasing down things anytime I’ve asked. I know I can count on Lacey to help me when I need it most."
We responded:
"Thanks Casey! Our main job is taking are of people when they need us most! "
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RaDona Henry

September 3, 2025

5  out of  5
rating by RaDona Henry
"Had a claim approved within a few hours of filing it. Easy online and then a lot of calls from the office making sure everything was going smoothly!"
We responded:
"Thanks RaDona! I’m glad everything went smoothly! We take pride in helping as much as we can during the claims process. Thanks for trusting our agency. "
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clayton willis

September 2, 2025

5  out of  5
rating by clayton willis
"I got a super great deal,!!!! Saving right at $1000 a year. Friendly service, I couldn't be more satisfied."
We responded:
"We love saving people money and giving better coverages! Thanks for trusting us with your insurance needs! "
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Susan Zallar

August 22, 2025

5  out of  5
rating by Susan Zallar
"Erica got me an incredible rate on homeowners and auto insurance. Answered all my questions promptly. Professional and kind."
We responded:
"Thanks Susan! Erica and the rest of the team take pride in prompt and professional service! We appreciate you trusting us with your business!"
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Adam Burk

August 22, 2025

5  out of  5
rating by Adam Burk
"“Excellent experience with Erica at State Farm. She made everything simple and helped me get great rates. Appreciate the great service!”"
We responded:
"Thanks Adam! Our team takes great pride in our customer service paired with great rates! "
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Annette Moore

August 21, 2025

5  out of  5
rating by Annette Moore
"Erica did a fantastic job at saving our entire household on money when we switched over. Identical coverage on all our vehicles & even better coverage on our home - ALL at cheaper rates. It's also a big bonus for us that she's local & available all the time so we get consistent service - a very rare thing to find these days. Would reccomend her services to anyone we know!"
We responded:
"Thanks Annette, we appreciate you trusting our office with all your insurance needs! "
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Tye Blagg

August 19, 2025

5  out of  5
rating by Tye Blagg
"Lacey was very patient, thorough, and helpful to step through and explain all the details of the policies we were shopping for. The office itself is very welcoming - I was immediately offered coffee or water when I came in and some chips were available in the lobby."
We responded:
"Thanks Tye! Lacey and the whole team do a great job of making sure our customers know exactly what they are getting and why. We appreciate your business! "
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CJ Lee

August 12, 2025

4  out of  5
rating by CJ Lee
"Erica helped me switch over providers in a matter of minutes. Cutting my bill literally in half."
We responded:
"Thanks CJ! Erica and the team do a great job helping people find better coverages at better prices! We appreciate you!"
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Janet Longo- Pederson

August 7, 2025

5  out of  5
rating by Janet Longo- Pederson
"Always helpful"
We responded:
"Thanks Janet, we try! We appreciate you!"
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Bradley Barks

August 7, 2025

5  out of  5
rating by Bradley Barks
"Always easy to deal with even if it’s as simple as adding a new vehicle to my policy. Ashley and the team at the West Plains location always has me taken care of."
We responded:
"Thanks Bradley! Ashley and the team do a great job of taking care of our customers! "
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Rachel Thys

July 10, 2025

5  out of  5
rating by Rachel Thys
"My insurance agent Lacey is phenomenal. She always goes above and beyond to help me with any questions or concerns"
We responded:
"Lacey and the whole team here are pretty great! We appreciate you trusting us with your insurance needs!"
Profile photo of Kolton Billingsley

Kolton Billingsley

June 6, 2025

5  out of  5
rating by Kolton Billingsley
"Lacey is always extremely helpful and sweet when I speak to her. She answers any question I have and always makes me feel welcome!"
We responded:
"Thanks Kolton!"
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Paula Allen

June 2, 2025

5  out of  5
rating by Paula Allen
"Lacey at Justin Shelby is amazing. Lacey is always very helpful and a breath of sunshine. Lacey is why I stay with statefarm I broke my ankle and Lacey called just to check in on me I love statefarm because of that small town feeling you get when you call or walk in the front door always greeted with a smile and a genuine how are you thank you statefarm but most of all thank you Lacey for all you do!"
We responded:
"Thanks Paula! We appreciate you trusting us with your insurance needs and glad Lacey was able to help you through the claims process! We hope the ankle is healing up nicely! "