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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Scarbrough

November 26, 2025

5  out of  5
rating by Emily Scarbrough
"Erica was the BEST! She made everything so quick and easy. It was a very pleasant experience!"
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Maryann Pennington

November 23, 2025

5  out of  5
rating by Maryann Pennington
"Erica was so helpful with our insurance needs. She went above and beyond for us. She answered so many questions and helped me to see we were very under insured on our house and helped us to save a bunch on our auto premiums. She was great!"
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Kyle Tillman

November 22, 2025

5  out of  5
rating by Kyle Tillman
"Excellent to work with! Explained things well and helped us get the most coverage at the lowest price!"
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susie miller

November 19, 2025

5  out of  5
rating by susie miller
"Erica and Lacey are wonderful always a great help!"
We responded:
"We appreciate you Susie! Thanks for the kind words and 5 Star review! "
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David Rosas

November 19, 2025

5  out of  5
rating by David Rosas
"Lacey is the best! She has done a great job on getting me the cheapest rate on car insurance than anyone else in town."
We responded:
"Thanks David! We think Lacey is pretty great too 👏. We appreciate you trusting us with your insurance needs!"
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Mavis Heavener

November 13, 2025

5  out of  5
rating by Mavis Heavener
"Lacey done a great job. She is very nice and got us cheaper insurance than anyone else around. We look forward to continuing to work with her."
We responded:
"Thanks Mavis! Lacey does a great job for us. We appreciate you trusting us with your insurance needs! "
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Nicholas Crocitto

November 5, 2025

5  out of  5
rating by Nicholas Crocitto
"I want to start off by saying that i was skeptic on which insurance company i wanted to reside with. Lacey was the representative who reached out to me to provide me with my auto insurance and when I tell you she is the most personable rep i have ever had the pleasure of speaking with, that would be an understatement… She is by far the realest person I have had the pleasure of speaking with! She was super quick with providing me the details, she had me laughing and cracking jokes all while doing a straight forward quote. I was reluctant enough to have her as my representative as she 1000% is an outstanding voice and face for this insurance firm! I couldnt be happier with my quote, with my coverage and most importantly my choice for my insurance coverage. I will continue to refer and recommend specifically to Ms. Lacey Brotherton as she is a sweetheart and treats and speaks to you like an actual person rather than a statistic or number, as any person should. It shows that she is passionate about her career, and she does not lack empathy or compassion! Thank you so much again Lacey! I so look forward to continuing my coverage with you for a long time to come! Thank you for being YOU in short!"
We responded:
"Wow, thank you for the kinds words about Lacey! She truly is one of the best! We appreciate you and look forward to working with you! "
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Mikayla Wright

October 29, 2025

5  out of  5
rating by Mikayla Wright
"Great place to do insurance with! I’ve been with them since I started driving and they’ve done me so well."
We responded:
"Thanks Mikayla! We appreciate you trusting us for all your insurance needs! "
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Jason Sage

October 27, 2025

5  out of  5
rating by Jason Sage
"The account rep, Lacey, I spoke with today overly exceeded my expectations and was very quick about account changes to my policy,and I do recommend this company at the upmost highest recommendation for all of anyone's auto/home/life/& any other insurance needs. With great respect Mr. J. Sage"
We responded:
"Thanks for the kind words and 5 Star review! We appreciate you trusting us with all your insurance needs! "
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Jessica Colvin

October 22, 2025

5  out of  5
rating by Jessica Colvin
"Trying to manage insurance and buying property from 1300 miles away has many obstacles, Erica made it easy, seamless and reassuring. The customer service was exceptional but the way she was personally invested in taking the time to invest into our needs is what made us choose State Farm. After much research and cost comparisons for the product we felt because of her effort, honestly and transparency they would be the most trusted for our family. Thank you Erica"
We responded:
"I’m glad Erica and the team were able to help and provide the value you were looking for. We appreciate you trusting us with your insurance needs! "
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Mary Reed

October 17, 2025

5  out of  5
rating by Mary Reed
"Agent Erica was awesome... She had a great sense of humour all while helping me out by setting up my acct AND saved me $30/month.... I loved working with her... She wasn't a "stuffed shirt" kind of agent... I would recommend anyone I know wanting to check out new or transfer policies to ERICA at Justin Shelby State Farm ... Thank you, Erica, for your sincere and helpful with a good policy ."
We responded:
"Thanks for the kind words and ( Star review, Mary! Erica and the rest of the team do our best to make everyone comfortable and make the insurance process as smooth as possible. We appreciate you! "
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Robert Jones

October 15, 2025

5  out of  5
rating by Robert Jones
"The agent Erika was very helpful and was able to find me the best fit for the Jeep I was adding to my other policies."
We responded:
"I’m glad Erica was able to help you get the best policy for your Jeep! We appreciate you!"
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don kentner

October 15, 2025

5  out of  5
rating by don kentner
"Erica strived to offer me good rates and was very pleasant to work with! I will be adding more policies as they come do and have started my referrals in her direction as well."
We responded:
"Thanks Don! I’m glad Erica was able to help with your insurance needs! We appreciate you and the referrals!"
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Mary Brown

October 8, 2025

5  out of  5
rating by Mary Brown
"Always treated like an old friend. Very nice"
We responded:
"We always love seeing and talking with you! Thanks for the great review! "
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Mindy Watkins

October 2, 2025

5  out of  5
rating by Mindy Watkins
"Ashley was very helpful."
We responded:
"Thanks Mindy! Ashley and the whole team pride ourselves on customer service. We appreciate you! "
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cassandra enloq

September 17, 2025

5  out of  5
rating by cassandra enloq
"Ashley was absolutely amazing when it came to helping me get life insurance for my family. She answered all of my questions promptly and explained everything in depth. The whole process with her was fast and easy and gave us the peace of mind we needed."
We responded:
"I’m so glad you chose to protect your family with life insurance! Thanks for trusting our team to take care of that need for you! "
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Caleb Krebs

September 17, 2025

5  out of  5
rating by Caleb Krebs
"Ashley was super helpful, professional, and efficient when it came to switching my existing policies from my old agent to my new one, and helping open up new ones! 10/10 would recommend."
We responded:
"Thanks for the awesome 5 Star review! I’m glad Ashley was able to make the switch of your insurance easy! We appreciate you! "
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Chris Rutherford

September 9, 2025

5  out of  5
rating by Chris Rutherford
"Just wanted to say that working with Ashley was great . She answered all my questions in a very timely manner . I would highly recommend reaching out to her if you have any insurance needs...Thanks Ashley"
We responded:
"Thanks Chris! Ashley and our team take pride in taking care of our customers as best we can! We appreciate you! "
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Joyce Taber

September 9, 2025

5  out of  5
rating by Joyce Taber
"Mrs. Brotherton was very helpful, personable and was able to save me considerably on my premium. Very happy with the help she gave me."
We responded:
"Thanks Joyce! Lacey and the team here take pride in helping out customers save money and get better policies! We appreciate you trusting us with your insurance needs! "
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Casey Hofhenke

September 3, 2025

5  out of  5
rating by Casey Hofhenke
"Lacey is an absolute joy to work with through difficult situations, responding quickly and chasing down things anytime I’ve asked. I know I can count on Lacey to help me when I need it most."
We responded:
"Thanks Casey! Our main job is taking are of people when they need us most! "
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RaDona Henry

September 3, 2025

5  out of  5
rating by RaDona Henry
"Had a claim approved within a few hours of filing it. Easy online and then a lot of calls from the office making sure everything was going smoothly!"
We responded:
"Thanks RaDona! I’m glad everything went smoothly! We take pride in helping as much as we can during the claims process. Thanks for trusting our agency. "
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clayton willis

September 2, 2025

5  out of  5
rating by clayton willis
"I got a super great deal,!!!! Saving right at $1000 a year. Friendly service, I couldn't be more satisfied."
We responded:
"We love saving people money and giving better coverages! Thanks for trusting us with your insurance needs! "
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Susan Zallar

August 22, 2025

5  out of  5
rating by Susan Zallar
"Erica got me an incredible rate on homeowners and auto insurance. Answered all my questions promptly. Professional and kind."
We responded:
"Thanks Susan! Erica and the rest of the team take pride in prompt and professional service! We appreciate you trusting us with your business!"
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Adam Burk

August 22, 2025

5  out of  5
rating by Adam Burk
"“Excellent experience with Erica at State Farm. She made everything simple and helped me get great rates. Appreciate the great service!”"
We responded:
"Thanks Adam! Our team takes great pride in our customer service paired with great rates! "
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Annette Moore

August 21, 2025

5  out of  5
rating by Annette Moore
"Erica did a fantastic job at saving our entire household on money when we switched over. Identical coverage on all our vehicles & even better coverage on our home - ALL at cheaper rates. It's also a big bonus for us that she's local & available all the time so we get consistent service - a very rare thing to find these days. Would reccomend her services to anyone we know!"
We responded:
"Thanks Annette, we appreciate you trusting our office with all your insurance needs! "